We are committed to delivering your arrangements with the utmost care and efficiency, with trained personnel and dedicated vehicles.
Same day orders to our standard delivery areas can only be guaranteed when orders are received by 11.00AM EST on the same day.
We regret that we cannot under any circumstances guarantee same day delivery during peak times (Valentines, Christmas, Easter, Art Week, among others). When traffic or road constructions make it impossible to guarantee a same day delivery. we will contact you promptly to discuss available options and times.
Deliveries are dispatched made on a route system, therefore we cannot accommodate an exact delivery time. We offer a 4 hour time-window for our deliveries. Special arrangements can be made, if available, for a surcharge (please call us).
Please understand that the success and timeliness of any delivery depends on correct information (address, phone) being provided to us at the time an order is placed.
In the event a delivery recipient is not home, does not answer or has no facility (concierge) to receive flowers, we will communicate with both the recipient and the sender to try to accomplish the delivery on time (however please note that this will inevitably result in delays).
Re-routes of orders to a zip code different than the one originally provided can be made, for a charge.